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Store Policy

Because We Care

At Hook&Purl.Creations, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent.
We don’t accept returns or exchanges. 
Full refunds will be issued if you choose to cancel your order before it has shipped.
There are no refunds on shipping as this is an expense that neither of us can get back if you decide you no longer want the product. 
We believe that our designs are high quality and stand by our work.  If you can’t find the information you’re looking for - please don’t hesitate to contact us today! 

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People with Masks

Our Shipping Policy

How We Do It

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